FAQ / How to Buy with SitStandStool.com

1.  How do I Look for Product?

2.  How do I Buy Product Once I have Decided What I Want?

3.  How Much Will Shipping Cost?

4.  How Long Will it Take to Receive My Order?

5.  How Do I Pay for My Order (Terms of Payment)?

6.  What are Your Return Policies?

7.  What if I Receive a Defective Product or My Product Develops a Defect Within the Warranty Period?

1. How do I Look for Product?

If you have an idea of what you are looking for, click on the products image or link in the navigation menu throughout the main page to browse our online catalogue. Once you find a product you would like to purchase, simply click the "Price and Availability" button and then click the 'Add to Cart' button for the desired product.

If you are not sure what you are looking for, SitStandStool recommends you phone in and speak with a member of our staff.

2. How do I Buy Product Once I have Decided What I Want?

Once you have added all the items you wish to purchase to your cart, click the 'View Cart' button and then the 'Complete Order' button. This will take you to a screen where you can change the quantity of each product in your cart and delete items you do not want to purchase. Once you have finalized your decisions, you will be prompted to enter in your billing and shipping information. The web site will generate a temporary order for you including all applicable taxes. NOTE: All prices on the sitstandstool.com website are in US funds.

The shipping cost will vary depending on the size, weight and quantity of products shipped, and destination of the shipment. Once SitStandStool receives your order you will be contacted to confirm your order, and will be provided the exact shipping cost, and final bill, and have your method of payment confirmed.

3. How Much Will Shipping Cost?

Shipping/handling charges vary greatly depending not only on the number of products and type of product, but where SitStandStool is shipping to (in North America). If you need an exact quote, please call or email SitStandStool for more information.

NOTE: All products from SitStandStool are shipped FOB Saskatoon i.e. if the product is damaged or lost in transit to the customer, SitStandStool will pursue a claim with the courier company, but the ownership of the product transfers to the customer when the product is picked up from SitStandStool's warehouse. By default, insurance will only cover the first $100 of damage or loss to a product in transit; should you wish full insurance, please mention this when placing your order.

4. How Long Will It Take To Receive My Order?

Delivery time varies greatly depending on the location the product is being shipped. Products are typically received by customers within 7 - 10 business days of our confirmation of shipping.

5. How Do I Pay for My Order (Terms of Payment)?

SitStandStool offers a variety of payment options including Credit Card (Visa / Mastercard), Cheque In Advance (with a 10 day cheque clearing time on first time orders), or Electronic Money Transfers. Our staff will discuss payment options with you at the time of order.

6. What are Your Return Policies?

SitStandStool offers a 30 day Customer Satisfaction Guarantee on our Chair and Footrest products. Products must be undamaged and in their original product packaging and may by subject to a 25% base restocking charge as once they have been used there is scuffing and marks which do not permit us to refurbish the product to new condition.

To qualify for a Customer Satisfaction Guarantee, the following procedure must be followed:

1) Verify that the product is in as-new condition. Damaged, abused or obviously used products will be subject to additional restocking fees.
2) Please phone us at 1 (844) 748-9355 within 30 days of the date of your invoice to advise that you would like to return a product.
3) If your concerns with the product cannot be addressed (or the product is not suitable for your application), the Returns Department will provide you with RMA instructions.
4) Please repack the product in the original product packaging with all original enclosures.
5) Returns without a valid RMA number will be refused at our warehouse.
6) Returns must be shipped freight pre-paid by a method that provides proof of delivery.
7) Please note all refunds are made in the same form as the original method of payment.

NOTE: This policy only applies to initial purchases of the product. If a product is returned and then purchased again by the same customer,we reserve the right to restrict this return policy, including increasing the restocking charge. The intent of this return policy is to provide customers the opportunity to try out a product that they have not had the opportunity to use.

After 30 days there is no return policy, unless there is a warranty issue. In certain cases the handling charge may be reduced or waived depending on the condition of the product and the amount of time required to restock the product.  For items that are unused, undamaged, and in their original product packaging, the restocking fee may be lower than 25%. An addition 5% applies if the order was paid by credit card.

7. What if I Receive a Defective Product or My Product Develops
a Defect within the Warranty Period?

If you feel your product is defective, please contact SitStandStool through our toll-free phone number at 1 (844) 748-9355 and one of our technical support staff will contact you concerning your issue so that the problem can have troubleshooting done remotely.